Frequently Asked Questions


1. Engraving and Font Information
With a few simple but important steps you can help us making your order right just as you want it.

Items will be engraved exactly as requested including upper and lower case letters, with or without punctuation. Please enter and review your personalization information carefully before submitting your order. Check spelling, dates and names. All personalization is done in the font style as pictured. We do not make font changes.

Here are some guidelines for personalization:
Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, ', " or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. Please refer to the product image for details such as font style, line and character limits and product dimensions. Numerical dates are completed using hypens only (Example: 9-23-2013) unless otherwise noted.

You are welcome to email us at if you have questions about personalization, before placing your order.

2. Order Cancellations & Changes 
We are not able to accept order cancellations or changes once placed, as your order is sent immediately into production.
NOTE: Red Bird Gifts reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

3. Shipping Policy
For more details, please review our Shipping Policy.

4. Returns and Refund Policy
For more details, please review our Returns and Refund Policy.